Return Policy
At Mambokadzi, your satisfaction is our priority. While we take great care in ensuring the quality of our products and the accuracy of every order, we understand that there may be occasions where a return or exchange is necessary. Please review our return policy below:
Eligibility for Returns:
Returns are accepted within 7 days of receiving your order.
Items must be unopened, unused, and in their original packaging.
Due to the nature of our products, we cannot accept returns on used or opened herbal items.
Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
Non-Returnable Items:
Opened or used products.
Products damaged due to misuse or mishandling.
Herbal items that are temperature-sensitive or custom-blended.
Return Process:
1. To initiate a return, please contact us at info@mambokadzi.co.zw with your order number and reason for return.
2. Once your return is approved, we will provide instructions on how and where to send your item(s).
3. Customers are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original method of payment.
Shipping fees are non-refundable.
Exchanges:
We only replace items if they are defective or damaged upon delivery.
To request an exchange, please contact us within 3 days of receiving the item.
Damaged or Incorrect Items:
If your item arrives damaged or you receive the wrong product, please email us immediately with photos of the item and packaging. We will work quickly to resolve the issue.
International Returns:
International customers are responsible for all return shipping costs, duties, taxes, and fees.
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please reach out to us at info@mambokadzi.co.zw. We’re here to help!