Shipping Policy

Thank you for shopping at Mambokadzi. We are committed to delivering your order promptly and efficiently. Please review our shipping policy below:

We offer courier services to deliver your products directly to you. Please note that clients are responsible for covering the costs of courier services.
Essential Requirement: Herbalist License
To legally sell our herbal products, you will need to obtain a herbalist license from the Traditional Medical Practitioners’ Council of Zimbabwe (TMPZ). Don’t worry, we’re here to help! We’re happy to provide guidance and support throughout the licensing process to ensure you’re fully equipped to succeed.
We appreciate your understanding and look forward to building a prosperous partnership with you through our wholesale system!

Processing Time:

• Orders are typically processed within 1-3 business days after payment confirmation.
• Processing times may vary during peak seasons or holidays.

Shipping Methods:

• We offer standard shipping options for domestic and international orders.
• Expedited shipping options may be available for select regions, subject to additional fees.

Shipping Rates:

• Shipping rates are calculated based on the weight of the items, shipping destination, and selected shipping method.
• Customers are responsible for all shipping costs associated with their orders.

Estimated Delivery Times:

• Delivery times vary depending on the shipping destination and selected shipping method.
• Estimated delivery times will be provided at the time of checkout.
• Please note that unforeseen circumstances, such as customs delays or natural disasters, may affect delivery times.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
• You can track the status of your order using the provided tracking number on our website or through the courier’s website.

Shipping Restrictions:

• We currently do not ship to P.O. boxes .
• Some items may be subject to shipping restrictions based on size, weight, or shipping regulations.

International Shipping:

• International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
• Customers are responsible for paying any additional charges associated with international shipping.

Damaged or Lost Shipments:

• Mambokadzi is not liable for any lost or damaged shipments once they have been handed over to the shipping carrier.
• In the event of a damaged or lost shipment, please contact the shipping carrier directly to file a claim.

Contact Us: If you have any questions or concerns regarding our shipping policy, please contact us at info@mambokadzi.co.zw. Our customer service team is available to assist you with any inquiries you may have.

Thank you for choosing Mambokadzi. We appreciate your business